Return Policy

All sales are final

Because of the mature, made-to-order and digital nature of our work, including art prints, greeting cards, apparel, journals, e-books and digital printables, Steel Pulse MStudio does not accept returns or exchanges and does not issue refunds.

The studio does not refund or replace items that are lost or damaged in shipping. Physical orders ship with USPS insurance, and lost or damaged shipments are handled through an insurance claim with USPS, as described below.

Digital products

Digital downloadable products are absolutely non-refundable, under all circumstances, once purchased.

Digital files are delivered by a Google Drive download link sent to you after payment. Download and save your files when you receive the link.

If the link does not work, or a file is corrupted or cannot be opened, contact us with your order number and we will re-send a working link to the same file at no cost. This is not a refund.

Lost or damaged shipments: USPS insurance

Physical orders are shipped by USPS with insurance coverage. If your package is lost in transit or arrives damaged, your remedy is an insurance claim with USPS. The studio does not issue refunds or send replacements for lost or damaged shipments.

• Who files: As the recipient, you file the insurance claim directly with USPS. We will provide the tracking number, proof of value and any other shipping details you need for the claim.
• Damaged items: Contact us within 7 days of receipt with 2–3 clear, well-lit photos showing the damage, the item, and the shipping packaging and label, so we can record the issue and send you the claim details.
• Lost packages: If tracking has not updated or your order has not arrived when expected, contact us with your order number and we will send you the details needed to file a USPS claim for a lost package.
• Marked Delivered: If tracking shows Delivered but you cannot find your package, check with neighbours and your local post office, and contact USPS directly.
• Keep everything: For damaged items, keep the item and all packaging until your USPS claim is resolved, as USPS may ask to inspect them. Do not attempt to repair or alter the item.
• Claim decisions: USPS decides whether a claim is approved and how much it pays. The studio is not responsible for USPS claim outcomes.

How to report a lost or damaged shipment

1. 01Email customersupport@steelpulsemstudio.com with the subject line "Lost Package – Order #[your order number]" or "Damaged Item – Order #[your order number]". For damage, do this within 7 days of receipt. Your order number appears in your account and on your order confirmation.
2. 02For damaged items, attach 2–3 clear photos showing the damage, the item and the packaging, with a short description.
3. 03Wait for our reply, normally within 1–2 business days, with the tracking number, proof of value and shipping details for your claim.
4. 04File your insurance claim directly with USPS.

What is not covered

• Change of mind, buyer's regret, or ordering the wrong work, size or variant.
• Dissatisfaction with the content or the mature nature of the artwork, which is shown in full before you order.
• Small colour differences between your screen and the printed item.
• Damage caused after delivery, by mishandling, or by framing, mounting or alterations.
• Claims reported more than 7 days after receipt, or without the required photos.
• Incorrect shipping addresses supplied by the customer.

Payments and chargebacks

This site never takes payment. Orders are paid through secure payment links or invoices from our payment processor, Stripe, which handles your card details; we never see or store them.

If you have a problem with a payment or an order, please contact us at customersupport@steelpulsemstudio.com before starting a chargeback so we can resolve it quickly. We reserve the right to contest chargebacks and payment disputes through our payment processor, and fraudulent chargeback claims may be pursued to the full extent permitted by law.

Questions

Email customersupport@steelpulsemstudio.com. This policy forms part of our Terms of Service.