Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Steel Pulse MStudio ("we", "us", "our", "the studio") gallery site at gallery.steelpulsemstudio.com, including its gallery, print-on-demand ordering, commission requests, client accounts, likes and reviews (the "Services").

By accessing the Services, creating an account, placing an order or submitting a request, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. Our separate online store at steelpulsemstudio.com has its own terms.

2. Age restriction

The Services are strictly for adults aged 18 or older. Our content is mature and may include nudity and adult themes. You must confirm your date of birth before entering. By using the Services you confirm that you are at least 18 and of legal adult age in your jurisdiction, and that viewing this content is lawful where you are. Providing a false date of birth is a breach of these Terms.

3. Accounts

• You need an account to place orders, request commissions, like works or leave reviews. The information you give us must be accurate and kept up to date.
• You are responsible for keeping your sign-in details secure and for all activity under your account. Tell us immediately if you suspect unauthorised use.
• We may suspend or close accounts that break these Terms (see section 15).

4. User conduct

• No illegal activity, harassment, threats, impersonation or misuse of the Services.
• Do not reproduce, distribute, resell or create derivative works from our content without written permission.
• Do not interfere with the Services, attempt to access accounts or areas you are not authorised to use, or try to bypass the age check.

5. Website use restrictions

You may not use automated tools, scripts, bots or scrapers to access, copy or download content from the Services. Bulk downloading of images, designs or other content is prohibited. You may not use the Services for competitive research or to reverse engineer our design work. Breaking these restrictions may lead to immediate suspension and legal action.

6. Orders and how they work

• Placing an order: When you configure a print and submit it, you are making an order request. The Services show your selected work, variant, SKU, quantity, shipping region and an amount due, and give your order an order number.
• Confirmation: A contract is formed only when we confirm your order. We may confirm, adjust or decline an order, for example if an item is unavailable, a price or shipping amount was shown in error, or the destination needs a different rate. If anything changes, we will tell you the confirmed total before you pay.
• Prices: Prices are shown in US dollars and are set per work and per variant. We may change prices at any time, but changes will not affect orders we have already confirmed.
• Production: Print-on-demand items are produced after payment is received. Colours may vary slightly from what you see on screen because of display settings and the printing process.

7. Payment

• No payment on this site: The Services never take payment and never ask for card or bank details. Payment is arranged directly with the studio through secure payment links or invoices from our payment processor, Stripe.
• Order number: Payment links carry your order number so we can match your payment to your order. Pay the confirmed amount shown for your order.
• Authorisation: By paying a payment link or invoice, you authorise the charge for the amount shown. Stripe's own terms and privacy policy apply to the payment.
• Unpaid or failed payments: Orders are not produced or shipped until payment is received. If a payment fails or remains unpaid, we may cancel the order.
• Payment disputes: If you believe a charge is unauthorised or incorrect, contact us at customersupport@steelpulsemstudio.com within 30 days so we can resolve it. We reserve the right to contest chargebacks to the fullest extent permitted by law.

8. Shipping

• Shipping costs are based on the destination region shown when you configure your order and are included in the confirmed total.
• Orders are shipped from the studio, typically by USPS. Delivery estimates are not guaranteed.
• International buyers are responsible for any customs duties, import taxes and fees charged by their country.
• Risk of loss passes to you once the carrier receives your order. Please make sure your shipping address is correct.

9. Digital and physical items, returns

• All sales final: Because of the mature, made-to-order and digital nature of our work, all sales are final. We do not accept returns or exchanges and do not issue refunds.
• Digital items: Digital products are delivered by a Google Drive download link sent to you after payment. The link is for your personal use only and must not be shared, posted or resold. Digital downloadable products are non-refundable under all circumstances once purchased. If the link does not work or a file cannot be opened, we will re-send a working link to the same file.
• Lost or damaged shipments: Physical orders ship by USPS with insurance. If a package is lost or arrives damaged, your remedy is an insurance claim that you, as the recipient, file directly with USPS; we will provide the shipping details you need. The studio does not refund or replace lost or damaged shipments. Report damage to us within 7 days of receipt with 2–3 clear photos.

Full details are in our Return Policy, which forms part of these Terms.

10. Commissions

• Requests: Submitting a commission request does not create a contract. We may accept, quote or decline any request.
• Quotes and acceptance: A commission becomes binding only when you accept our quote and pay any required deposit or the full amount. Scope, price and timeline are as stated in the accepted quote.
• Reference material: You confirm that you own or have permission to use any reference images or material you upload, and that they do not depict anyone under 18 or any real person without their consent. You grant us a licence to use that material solely to create your commission.
• Ownership: Unless we agree otherwise in writing, we keep the copyright in commissioned work and you receive the personal-use licence described in section 11. We may show commissioned work in our portfolio unless you ask us not to when you accept the quote.
• Cancellations: Commission payments are non-refundable once work has started, unless we agree otherwise in writing.

11. Intellectual property and content disclaimer

All content on the Services, including artwork, designs, text, logos and the Steel Pulse marks, is owned by the studio and protected by copyright and other laws. When you buy a work, you receive a limited, non-exclusive, non-transferable licence to display it for personal, non-commercial use. No commercial use, reproduction or redistribution is permitted without our written permission.

All artwork is original, created by Steel Pulse MStudio. All depicted models and characters are fictional adults aged 18 or older, intended solely for entertainment and artistic appreciation. Any resemblance to real persons, living or deceased, is purely coincidental and unintentional.

12. Reviews and content you submit

• Reviews, ratings, likes, commission briefs and other content you submit must be honest, lawful and your own, and must not infringe anyone's rights or include personal information about others.
• You grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce and use your reviews and ratings in connection with the Services and our business.
• Reviews are checked before they appear. We may decline, hide or remove any content at our discretion.

13. Disclaimers

The Services and all content are provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, error-free or secure.

14. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to the Services or a purchase is limited to the amount you paid for the order concerned. We are not liable for any indirect, incidental, special or consequential losses. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Termination of access

We may suspend or terminate your access to the Services, with or without notice, for conduct that breaks these Terms, including unauthorised access, intellectual property infringement, illegal activity or breach of the website use restrictions. On termination, all rights granted to you end and you must stop using the Services. Sections that by their nature should survive termination will continue to apply.

16. Indemnification

You agree to indemnify and hold harmless Steel Pulse MStudio and its owners, operators and employees from any claims, damages, losses and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your infringement of any intellectual property, privacy or other rights of others; or (d) any content you submit through the Services.

17. Dispute resolution

Before filing any legal claim, you agree to first try to resolve the dispute by contacting us at customersupport@steelpulsemstudio.com. We will make reasonable efforts to resolve it within 30 days. If we cannot, you may pursue the remedies available to you under section 18.

18. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. Disputes will be resolved in the state courts located in California, unless the law of your place of residence gives you the right to bring proceedings elsewhere.

19. Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will remain in full force and effect.

20. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Changes apply from that date and do not affect orders we have already confirmed. Your continued use of the Services after a change means you accept the revised Terms.

21. Contact

Questions about these Terms, orders, commissions or damaged items can be sent to customersupport@steelpulsemstudio.com or by post to Steel Pulse MStudio, 1875 Mission St, Ste 103, San Francisco, CA 94103, US.